NRC Health

JUNE 20, 2024

NRC Health’s vast expertise in CAHPS and our innovative methods provide healthcare organizations with the necessary tools and insights to deliver exceptional care and craft long-term patient experience strategies. The post Incorporate HCAHPS changes into your patient experience strategy appeared first on NRC Health.

Patient Experience 64

Patient Experience Leadership 64

NRC Health

MAY 14, 2024

This podcast explores how the hospitality industry's renowned customer service can transform patient care with Linsey Stitt Germak, Patient Experience Officer for Penn State Health, and Ashley Nelson, Director of Customer Success for NRC Health.

Patient Experience 52

Patient Experience Leadership 52

NRC Health

JANUARY 31, 2024

In this episode, we explore consumer & caregiver perspectives on artificial intelligence, from in-room patient monitoring to AI-powered care searches. The post The Impacts of AI on Patient Experience and Patient Care appeared first on NRC Health.

Patient Experience 98

Patient Experience 98

NRC Health

AUGUST 19, 2024

NRC Health is pleased to announce the recipients of the 2024 Consumer Loyalty Awards and the Excellence in Patient Experience Awards. The post NRC Health announces winners of 2024 patient experience and loyalty awards appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

JUNE 25, 2024

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. The post Understanding the 2025 HCAHPS changes: Improving patient experience measures appeared first on NRC Health.

Patient Experience 52

Patient Experience Leadership 52

NRC Health

AUGUST 3, 2023

The concept of the UCHealth Patient Experience Champions Program was to find employees who could be role models for patient experience and were committed to creating a positive ripple effect within the organization. The post How UCHealth champions patient experience appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

Symplr

FEBRUARY 29, 2024

Now, the enhanced experiences consumers expect and receive elsewhere are coming to healthcare facilities. But more importantly, your organization’s quality scores and reimbursement levels increasingly depend on the ability to deliver an overall positive patient experience through improvements like hospitality and ambiance.

Patient Experience 72

Patient Experience 72

NRC Health

FEBRUARY 27, 2024

Dave “e-Patient Dave” deBronkart, a cancer survivor, blogger, and healthcare activist shares his story of how a cancer diagnosis helped him become a more empowered, engaged patient, which improved his health and led to a new calling for him. The post Wait times, empathy, and enhancing patient experience appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

MAY 8, 2024

Discover how clinical access impacts patient experience from the team at Children’s Mercy Kansas City. The post Exploring the partnership between clinical access and patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

Consult QD

FEBRUARY 24, 2023

From a very early stage of my career, I’ve understood that … patients want great clinical care, they want a surgeon with a low complication rate, they want a physician who understands the latest drugs. But around that, there is so much to the patient experience.

Patient Experience 88

Patient Experience Leadership Education 88

NRC Health

JUNE 11, 2024

The post What does the real patient experience scale look like? You won’t want to miss an exceptional keynote to kick off our event, featuring Geeta Nayyar, M.D., appeared first on NRC Health.

Patient Experience 59

Patient Experience Business 59

NRC Health

MAY 1, 2024

As the healthcare industry engages more with AI and technological solutions, measuring whether it advances Human Understanding, the gold standard for patient experience care, is imperative. The post Exploring AI and tech to enhance the patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

JULY 18, 2023

The post Patient experience from the outside in appeared first on NRC Health. Check out the Q2 snapshots highlighting how we put Human Understanding® into practice.

Patient Experience 52

Patient Experience 52

NRC Health

APRIL 24, 2024

Join Erika Spicer Mason on the NRC/Becker’s Podcast as she delves into the keys to sustainable success through employee and patient experience with Joan Cox, Chief Experience Officer at Yuma Regional Medical Center, and Susan Armbruster, Business Development Executive at NRC Health.

Patient Experience 40

Patient Experience Business Leadership 40

NRC Health

AUGUST 1, 2023

The post Building Loyalty into the Patient Experience appeared first on NRC Health. In this episode we talk with John Berg, Marketing Director and AVP of UF Health, and Ryan Donohue, Strategic Advisor at NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

MAY 25, 2023

The post Exemplary patient experience at Children’s Mercy appeared first on NRC Health.

Patient Experience 75

Patient Experience 75

NRC Health

DECEMBER 20, 2023

The post Personalizing Healthcare: Navigating Patient Experiences and Individual Needs appeared first on NRC Health. Tune into this insightful episode as we delve into personalized healthcare with our guests, Evan Sheaff, AVP Customer Strategy at NRC Health, and Cheryl Marker, Owner and Illustrator of Dear Chronic Pain.

Patient Experience 52

Patient Experience 52

NRC Health

FEBRUARY 12, 2024

Patients are demanding more from their healthcare experiences than ever before, but in the face of mounting pressures, meeting expectations may feel like a daunting task for care teams. The post Dr. Mike’s perspectives on how to ignite a better patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience Leadership 59

NRC Health

NOVEMBER 14, 2023

Here's a look at how our Executive Track presentations provided strategies to focus on culture, equity, and the patient experience. The post HUB23 Speakers: Improving culture, equity, and the patient experience appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

JANUARY 31, 2024

Yuma Regional Medical Center has selected NRC Health, a nationally-recognized leader in patient experience improvement, to be its partner in building Human Understanding across its network through humanized healthcare solutions and data-driven insights to empower YRMC’s primary value of “Patients Come First.”

Patient Experience 59

Patient Experience Leadership 59

NRC Health

APRIL 26, 2023

In this episode we are joined by "Dana Caviness, Assistant Vice President, System Patient Experience, Wellstar and Greg Makoul, Chief Transformation Officer, NRC Health to discuss the rise in consumerism and patient expectations in healthcare.

Patient Experience 59

Patient Experience 59

NRC Health

FEBRUARY 8, 2023

NRC Health, the leading partner in building Human Understanding® through personalized healthcare solutions and data-driven insights, has received the Best in KLAS 2023 Award for Patient Experience Improvement. The post NRC Health recognized as Best in KLAS for Patient Experience Improvement appeared first on NRC Health.

Patient Experience 98

Patient Experience 98

NRC Health

AUGUST 22, 2023

During July’s Becker’s Hospital Review podcast, two prominent healthcare leaders discussed what health systems can do to build long-lasting patient loyalty. The post How to build loyalty into each patient experience appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

JUNE 6, 2023

Defining a culture of excellence is crucial to delivering an exceptional patient experience. When healthcare providers commit to excellence, they are more likely to deliver quality care that meets or exceeds patient expectations.

Patient Experience 52

Patient Experience 52

NRC Health

JULY 12, 2023

Through this alliance, NRC Health, recipient of the 2023 Best in KLAS Award for Patient Experience Improvement, will work with teams throughout the entire Bryan Health system.  The post Bryan Health chooses NRC Health as patient experience partner appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

AUGUST 31, 2023

NRC Health is the Platinum Partner for The Patient Experience Symposium. The post Join NRC Health at the Patient Experience Symposium with ICD appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

SEPTEMBER 28, 2023

Ever heard of a Patient Experience Warrior? When not serving as System Patient Experience Manager at Carillion Clinic or hosting his podcast Real Nurses Real Talk, he’s using his unique takes to improve healthcare for patients and care teams. Meet Brandon Jones, MSN, RN, CPXP, CEN, NEA-BC.

Patient Experience 52

Patient Experience 52

NRC Health

AUGUST 8, 2023

NRC Health is pleased to announce the recipients of the 2023 Consumer Loyalty Awards and the Excellence in Patient Experience Awards. The post NRC Health unveils winners of 2023 patient experience and loyalty awards appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

MAY 11, 2023

Our partners at Phoenix Children’s share how grassroots efforts helped to define and drive patient experience priorities and build alignment throughout the organization. The post Building infrastructure to support the patient experience along the way appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

APRIL 2, 2024

NRC Health announced today the appointment of Jennifer Baron as the organization’s first chief experience officer. The post Veteran patient experience executive Jennifer Baron joins NRC Health as its first chief experience officer appeared first on NRC Health.

Patient Experience 52

Patient Experience Leadership 52

NRC Health

AUGUST 29, 2023

The post LifeBridge Health selects NRC Health as its new patient experience partner appeared first on NRC Health. LifeBridge Health has selected NRC Health  as its partner in providing Human Understanding through personalized healthcare solutions and data-driven insights.

Patient Experience 52

Patient Experience 52

Advances in Nursing Science

DECEMBER 13, 2022

The current featured article in ANS is titled “The Patient Care Experience as Perceived by Hispanic Patients With Chronic Illness Undergoing Transplant: A Grounded Theory” authored by Silvinia Gamilia González Cuizon, PhD, RN and Eileen K. Fry-Bowers, PhD, JD, RN, CPNP, FAAN.

Patient Experience 52

Patient Experience 52

NRC Health

FEBRUARY 21, 2024

The NRC Health 2024 Pediatric Collaborative is truly a can’t-miss experience, with exceptional presentations that will stir innovative ideas. The post Pediatric Collab Preview | How to create personalized patient experiences in the pediatric perioperative environment appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

JULY 13, 2023

The post HUB23 Poster Sessions: Powerful patient experience messages to inspire innovation and hope appeared first on NRC Health. NRC Health is excited to expand presentation and networking opportunities at Human Understanding Beyond | HUB23 by including dynamic poster presentation sessions.

Patient Experience 52

Patient Experience 52

Relias

APRIL 22, 2022

As the COVID-19 pandemic takes new twists and turns, healthcare providers trying to optimize the patient experience continue to face many challenges. But the relationship between provider and patient continues be a healing factor. The Future of Patient Experience.

Patient Experience 52

Patient Experience Mental Health Self-Care Promotion 52

NRC Health

JUNE 20, 2023

For Mandy Riemer, Manager of Patient Experience at Children’s Mercy, how patient experience is delivered is personal. The post The power of a personal patient experience in advancing quality of care at Children’s Mercy appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

MAY 23, 2023

For NRC Health partners, those 15 seconds can help provide an easily viewable patient-background summary, so that patients feel seen and heard and providers have the necessary details to deliver better care experiences.

Patient Experience 52

Patient Experience 52