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Who Owns the Patient Experience?

Emerging RN Leader

Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. appeared first on Emerging Nurse Leader.

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Patient Experience

American Nurse

Did the nurse solve a problem, deliver exceptional patient education, or provide care in a way that supported you emotionally or enhanced your healing (or that of a loved one)? Patient Experience Name First Last Phone Email Please describe your experience Δ If your story is chosen, you’ll receive a $25 gift card.

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Hospitality meets healthcare: Elevating patient experiences

NRC Health

This podcast explores how the hospitality industry's renowned customer service can transform patient care with Linsey Stitt Germak, Patient Experience Officer for Penn State Health, and Ashley Nelson, Director of Customer Success for NRC Health.

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Building Loyalty into the Patient Experience

NRC Health

The post Building Loyalty into the Patient Experience appeared first on NRC Health. In this episode we talk with John Berg, Marketing Director and AVP of UF Health, and Ryan Donohue, Strategic Advisor at NRC Health.

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Exploring the partnership between clinical access and patient experience

NRC Health

Discover how clinical access impacts patient experience from the team at Children’s Mercy Kansas City. The post Exploring the partnership between clinical access and patient experience appeared first on NRC Health.

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The Impacts of AI on Patient Experience and Patient Care

NRC Health

In this episode, we explore consumer & caregiver perspectives on artificial intelligence, from in-room patient monitoring to AI-powered care searches. The post The Impacts of AI on Patient Experience and Patient Care appeared first on NRC Health.

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Exploring AI and tech to enhance the patient experience

NRC Health

As the healthcare industry engages more with AI and technological solutions, measuring whether it advances Human Understanding, the gold standard for patient experience care, is imperative. The post Exploring AI and tech to enhance the patient experience appeared first on NRC Health.