Consult QD

NOVEMBER 20, 2023

Asking questions, translating medical jargon and helping patients communicate their concerns are informal work responsibilities that most clinical nurses do every day. With the implementation of plan-of-care visits, conversations have become a formalized, integral part of hospital patient care at Cleveland Clinic.

Chief Nursing Officer 95

Chief Nursing Officer Communication Patient Experience Patient Satisfaction 95

Sweeney Healthcare Enterprises

OCTOBER 14, 2014

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. What patient-experience efforts often lack is the infrastructure to support them.

Patient Experience 52

Patient Experience Patient Satisfaction Communication Best Practices 52

American Nurse

NOVEMBER 13, 2023

While infection rates have improved , Leapfrog says patient-experience measures have worsened for the second year in a row and all states have seen a significant decline from the fall 2021 to the fall 2023 report. It’s deeply concerning that patient reports about their health care experience continues to decline,” Binder said. “In

Communication 99

Communication Patient Experience 99

Nurse Practitioners in Business

APRIL 27, 2023

Turns out, the owner who does the scheduling insists on using email to communicate with customers, even though he’s been told and asked to use the phone to keep customers informed. Train them to improve communication skills, empathy, and patient engagement.

Business 195

Business Patient Satisfaction Telemedicine Staff Training 195

Sweeney Healthcare Enterprises

FEBRUARY 12, 2014

Empathy could be the thing that closes the gap between how we view ourselves as caregivers and how patients perceive us to be. In a push for truly patient centered care, organizations are claiming it as part of their promised patient experience, their brand guarantee. But are they being honest with themselves?

Patient Experience 52

Patient Experience Communication 52

Emerging RN Leader

FEBRUARY 14, 2024

As one manager explained, We have been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do […] The post Using the One Thing to Set Priorities appeared first on Emerging Nurse Leader.

Patient Experience 195

Patient Experience Nurse Manager Business Communication 195

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Medicare Self-Care 52

Health Leaders | Nursing

DECEMBER 19, 2023

Pillar: Nursing Image: Tags: communication nurses nursing patient experience recruitment retention Secondary Pillars: Clinical Care Nursing Article Type: Analysis Published Date: Wednesday, December 20, 2023 Hide sidebars: Render small main image: Here are some more of the ways that CNOs are improving teamwork going into 2024.

Nurse Shortage 101

Nurse Shortage Communication Patient Experience 101

NurseBuff

JULY 31, 2023

But how can you be sure that you’re doing everything you can to boost patient satisfaction? In this article, we’ll explore 10 ways that you can enhance the patient experience and improve satisfaction levels.

Patient Satisfaction 91

Patient Satisfaction Communication Patient Experience 91

Consult QD

NOVEMBER 8, 2023

Despite national trends, Cleveland Clinic Akron General and its three satellite facilities in Bath, Green and Stow have seen a dramatic decrease in the number of ED patients who LBTC since 2020, when the hospital began to implement several plans designed to decrease department crowding and improve communication.

Chief Nursing Officer 104

Chief Nursing Officer APRN Patient Experience Communication 104

American Nurse

MARCH 7, 2024

The common denominator among these styles is a primary focus on relational competencies (such as communication and emotional intelligence), integrity, professional growth, and team member well-being. This type of leader co-creates a positive work environment where nurses like to practice and patients experience excellent care.

Leadership 83

Leadership Mental Health Bedside nursing Communication 83

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer 124

Chief Nursing Officer Licensing Patient Experience LPN 124

American Nurse

MAY 2, 2024

li> Trust is innately abstract, but the Reina Three Dimensions of Trust—Trust of Character, Communication, and Capability —can serve as a behavioral-based blueprint that makes trust tangible, practical, and actionable. When people feel invisible or unheard, Trust of Communication breaks down.

Mental Health 107

Mental Health Communication Self-Care Leadership 107

Scrubs

FEBRUARY 2, 2023

“Communication tools such as secure chat and wearable two-way communication devices were also leveraged to enhance live correspondence between the virtual and bedside team.” . “The team developed specific roles and responsibilities for the bedside nurse, virtual nurse, and ancillary staff,” he continued.

Bedside nursing 105

Bedside nursing Chief Nursing Officer Retirement Nurse Shortage 105

Health Leaders | Nursing

SEPTEMBER 14, 2023

Machine learning and artificial intelligence are integral to Collette Health's virtual observation platform, empowering virtual observers to seamlessly bridge communication divides. By harnessing cutting-edge technology, Collette Health streamlines communication for patients with limited English proficiency.

Nurse Shortage 105

Nurse Shortage Leadership Communication Patient Experience 105

Consult QD

JANUARY 9, 2024

In the latest episode of Cleveland Clinic’s Nurse Essentials podcast , Kunberger shares her thoughts on fostering teamwork among nurses to ensure top-notch patient care. Take the personal, emotional stuff out of it if it is about quality or safety – anything with a patient experience. Allowing them freedom and grace.

Chief Nursing Officer 52

Chief Nursing Officer Self-Care Communication Patient Experience 52

Diversity Nursing

JULY 19, 2023

These devices can wirelessly transmit patient information such as vital signs, blood sugars, and ECG patterns to Nurses to quickly analyze and interpret the data. Electronic Health Records Electronic Health Records (EHRs) have revolutionized how Nurses manage patient information and care.

Care coordination 68

Care coordination Communication Nursing Burnout Promotion 68

Consult QD

MAY 12, 2023

He also oversees the health system’s network infrastructure to monitor and ensure that there’s effective communication and functionality among all the interconnected components. “A He continues, “Drawing insights from other industries helps us develop a vision that will enhance both the patient and caregiver experience.

Patient Experience 90

Patient Experience Communication 90

Health Leaders | Nursing

MAY 13, 2024

The bedside nurse has always had that in-person connection to patients that influences every task from care delivery to communication. “A lesson we learned is that talking to a person through a computer is much different than talking to a person where you can, say, touch their shoulder,” Gartner says.

Bedside nursing 64

Bedside nursing Telemedicine Care coordination Leadership 64

American Nurse

JUNE 5, 2023

On the 32-bed medical/surgical unit at our community hospital, the average discharge time (from the time the provider wrote the order to the time when the patient was physically discharged) was 5 hours and 6 minutes. In addition, patient experience scores on the HCAHPS discharge process questions improved by 16.4

Medicare 98

Medicare Patient Satisfaction Patient Experience Medicaid 98

Health Leaders | Nursing

AUGUST 31, 2023

Although experts agree on the importance of ACPs, clinicians cite time constraints and poor communication with other providers as barriers to having end-of-life discussions," Handler and his team wrote in a recently published study. Reduced access to healthcare in mixed-rurality populations may make ACP even more unlikely.

Patient Satisfaction 111

Patient Satisfaction Communication Patient Experience 111

IntelyCare

APRIL 12, 2024

Compassion: the empathy you feel towards others, and the desire to lessen patients’ distress. Communication: being able to communicate effectively with patients, families, and other healthcare providers. Courage: doing what you believe is right and beneficial for your patients, in all regards.

Communication 59

Communication Education Patient Experience Nurse Educator 59

American Nurse

NOVEMBER 1, 2023

Nocebo: Placebo’s nemesis Nocebo , Latin for “I will harm,” is a substance or suggestion that has no therapeutic effect but can trigger negative or adverse effects in a patient because they expect them. The nocebo effect occurs when patients experience negative effects during fake treatments, such as in a research study’s control group.

Pharmaceutical 107

Pharmaceutical Self-Care Communication Patient Experience 107

Nurse.com

AUGUST 31, 2022

You exhibit strong communication skills. You communicate well with patients and colleagues — sometimes at their worst life moments. With this thought process, you aid in improving organizational protocols and patient care. Communication With Patients. (1 1 contact hour).

Communication 90

Communication Patient Satisfaction Education Patient Experience 90

Scrubs

MAY 11, 2023

.” – Jaime Contreras , Riverside Community College “As a nurse I will have many responsibilities, but I need to take time to build relationships with patients, communicate effectively, and learn how I can best treat the person based on their personal needs and values.

Communication 98

Communication Patient Experience 98

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer 59

Chief Nursing Officer Self-Care Communication Patient Satisfaction 59

American Nurse

SEPTEMBER 27, 2023

Healthcare organizations also have successfully used remote monitoring and other forms of wireless communications to provide real-time assessment, diagnosis, and treatment for patients across various medical specialties. However, increased access to technology doesn’t guarantee that patients can efficiently use these resources.

Medicare 111

Medicare Telemedicine Medicaid Communication 111

Carlow Today & Tomorrow

JANUARY 17, 2022

Digital technology has given nurses the power to work efficiently and communicate effectively. It is made less complicated by collaboration, communication and strong leadership. Improving the Patient & Provider Experience Nurses today rely on technology that has emerged in the past few decades.

Telemedicine 52

Telemedicine Resume Care coordination Communication 52

Carlow Today & Tomorrow

NOVEMBER 15, 2021

Nurses provided input on innovations ranging from medical-grade protective equipment to virtual communications tools. They are also leading the way for solutions for efficient work processes, better patient experiences and health inequity issues. They are involved in several innovative efforts.

Leadership 52

Leadership Communication Patient Experience Business 52

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer 52

Chief Nursing Officer Self-Care Communication Patient Satisfaction 52

Health Leaders | Nursing

SEPTEMBER 12, 2023

HCA Healthcare HCA Healthcare nurses are using ever-developing technology that has enhanced communication, decreased administrative burden, and provides skill development—all with the goal of improving patient care, says Sammie Mosier, DHA, MBA, BSN, NE-BC, CMSRN , senior vice president and chief nurse executive.

Preceptors 59

Preceptors Chief Nursing Officer Patient Satisfaction Communication 59

Diversity Nursing

SEPTEMBER 25, 2023

This self-compassion extends naturally to patients, as Nurses become more attuned to their emotions and needs. This heightened empathy can significantly improve the patient experience, making them feel understood, cared for, and respected.

Self-Care 72

Self-Care Promotion Communication Patient Experience 72

Daily Nurse

MAY 17, 2023

She keeps nurses happy by improving unit productivity, morale, and patient experience. When asked what values are essential to her as a leader, Shomo says, “being respectful, communicating, being honest, dedicated, held accountable, and compassionate.” She enjoys celebrating birthdays, holidays, and special events.

Leadership 83

Leadership Communication Patient Experience Nurse Manager 83

Diversity Nursing

AUGUST 30, 2023

Nurses spend a significant amount of time with patients, making them expertly qualified to contribute ideas to personalize care plans, enhance communication, and improve the overall patient experience. It is often the top motivator of Nurse innovators.

Bedside nursing 102

Bedside nursing Health Outcomes Communication Patient Experience 102

Relias

FEBRUARY 26, 2024

Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. Help patients navigate the complex healthcare system and access the services and resources they need. What is care coordination?

Care coordination 52

Care coordination Patient Satisfaction Self-Care Emergency Care 52

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction 98

Patient Satisfaction Communication Patient Experience Education 98

Diversity Nursing

MARCH 15, 2023

Using humor in Nursing can be a valuable tool for creating a positive patient experience, improving communication, and reducing stress and anxiety among patients and fellow healthcare providers. It can also help alleviate fear and anxiety, both of which are common among patients receiving care.

Mental Health 80

Mental Health Promotion Communication Patient Experience 80