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Top 4 Service Recovery Best Practices

Relias

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. But in a patient-first world, its not the mistake that defines your organization its how you recover from it.

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Top 4 Service Recovery Strategies for Turning Feedback Into Action

Relias

Healthcare providers are no strangers to service challenges missed appointments, long wait times, communication breakdowns, or billing confusion are part of the everyday operational landscape. But in a patient-first world, its not the mistake that defines your organization its how you recover from it.

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Empowering Healthcare with AI: USAHS Presents at HFMA Leadership Summit

University of St. Augustine for Health Sciences

Healthcare leaders attending the Healthcare Financial Management Association (HFMA) Leadership Summit in Nashville, TN, from May 4 to 6 will have a unique opportunity to explore the power of artificial intelligence (AI) in healthcare communication and inclusion. This allows individuals to refine and personalize their training experience.”

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10 Must-haves in Your Patient-Experience Efforts

Sweeney Healthcare Enterprises

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. What patient-experience efforts often lack is the infrastructure to support them.

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Patient Experience Trends for 2025 and Beyond

Relias

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

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Pain Management for Healthcare Providers Training

American Medical Compliance

Introduction to Pain Management Almost 35 million patients were discharged from U.S. hospitals in 2004; of these patients, 46 percent had a surgical procedure and 16 percent had one or more diagnostic procedures. Pain also causes psychological distress, impacting patients and families.

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Improve Patient Experience by Breaking Down Barriers Between People and Data

Relias

I sat down with Elaine Cox, Chief Medical Officer at Riley Childrens Health at Indiana University Health, and Craig Manson, CEO of Configo Health, to discuss how having the right data can help healthcare organizations truly engage patients and their families, and improve their care. question among team members for effective communication.