Communication, Patient Experience and Patient Satisfaction

Strategies to Improve Patient Experience Amid Uncertainty

Relias

JUNE 4, 2025

In the face of this uncertainty, one thing remains constant: patient experience directly impacts an organizations reputation, revenue, and long-term viability. To that end, your organization needs to implement strategies to improve patient experience, today.

Patient Experience

Patient Experience Medicaid Medicare Patient Satisfaction

Engage with patients eye to eye

American Nurse

JULY 30, 2025

Take a bundled approach to improve the patient experience. Takeaways: The bundle approach to implementing the commit-to-sit initiative positively impacts patient experience scores. For example, Commit to Sit, an evidence-based initiative, serves as a powerful communication tool for improving patient satisfaction.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience Medicare

Geisinger Moves Towards Virtual Nursing in Post-Acute Care

Health Leaders | Nursing

MAY 19, 2025

"We've also strengthened our interdisciplinary partnerships and improved the integration of virtual nurses into daily clinical routines," Godino said, "enhancing team cohesion and patient experience." The biggest surprise so far, for Godino, has been how quickly both nurses and patients have adapted to the virtual nursing program.

Telemedicine

Telemedicine Care coordination Patient Satisfaction Communication

Webinars

How to Start Virtual Care the Right Way: A Proven Roadmap for 2025 and Beyond

MORE WEBINARS

Why Healthcare Experience Matters More Than Ever Amid Medicare and Medicaid Uncertainty

Relias

MAY 19, 2025

In the face of this uncertainty, one thing remains constant: the patient experience directly impacts an organizations reputation, revenue, and long-term viability. A proactive focus on healthcare experience is no longer a nice to haveits a strategic imperative.

Medicare

Medicare Medicaid Patient Satisfaction Business

Virtual Nursing Programs Need to Balance Growth With Value

Health Leaders | Nursing

MAY 1, 2025

Ive found that building trust and understanding takes time, and thats been a valuable reminder of the importance of clear communication, collaboration, and involving frontline nurses early and often, she added.

Nursing Informatics

Nursing Informatics Telemedicine Care coordination Patient Satisfaction

Honey, Sweetie, Dearie: The Perils of Elderspeak

Health Leaders | Nursing

MAY 13, 2025

It's communication to older adults that sounds like baby talk," said Clarissa Shaw, a dementia care researcher at the University of Iowa College of Nursing and a co-author of a recent article that helps researchers document its use. "He wouldn't normally get too frosty with people," Smith said. Cultural differences also come into play.

Long Term Care

Long Term Care Retirement Medicare Care coordination

Promoting Dignity and Respect in Patient Care Training

American Medical Compliance

MARCH 21, 2025

In the Promoting Dignity and Respect in Patient Care Training, healthcare providers learn how to uphold patients rights, communicate with respect, and recognize potential biases that may affect care. The course emphasizes the importance of patient confidentiality, privacy, and person-centered care.

Promotion

Promotion Malpractice Communication Patient Satisfaction

Leading Powerfully to Effect Positive Change: The Transformational Power of Nurses in Challenging Times

American Nurse

JUNE 12, 2025

It involves recognizing and respecting cultural differences in communication, beliefs, and health practices, thereby promoting equity and inclusion (Campinha-Bacote, 2011). Nurses who lead with cultural competence and compassion not only improve communication and trust but also reduce health disparities and improve outcomes.

Leadership

Leadership APRN Communication Patient Satisfaction

How Nurse Practitioners Are Filling Gaps in Primary Care

Post University

JULY 16, 2025

Numerous studies have compared the quality and outcomes of care provided by nurse practitioners and physicians — and this research has found that the quality, treatment outcomes, and patient satisfaction with their treatment experiences are comparable between the two groups of providers.

Nurse Practitioner

Nurse Practitioner Licensing Mental Health Patient Satisfaction

Patient Marketing: It Takes More Than Credentials

Nurse Practitioners in Business

MARCH 20, 2025

Effective Patient Marketing Since trust is the foundation of patient loyalty, how can you market yourself effectively? Here are the essential components of patient-centered marketing. Use Clear Communication Know your patients. Actively listen to patients, making them feel heard and understood.

Nurse Practitioner

Nurse Practitioner Business Communication Patient Satisfaction

Virtual Nursing's Future? One Platform, Many Uses

Health Leaders | Nursing

MAY 9, 2025

To inquire about participating in an upcoming Mastermind series or attending a HealthLeaders Exchange event, email us at exchange@healthleadersmedia.com.

Bedside nursing

Bedside nursing Telemedicine Care coordination Patient Satisfaction

Virtual Nursing’s Future? One Platform, Many Uses

Health Leaders | Nursing

MAY 9, 2025

To inquire about participating in an upcoming Mastermind series or attending a HealthLeaders Exchange event, email us at exchange@healthleadersmedia.com.

Bedside nursing

Bedside nursing Telemedicine Care coordination Patient Satisfaction

10 Ways To Boost Patient Satisfaction

NurseBuff

JULY 31, 2023

But how can you be sure that you’re doing everything you can to boost patient satisfaction? In this article, we’ll explore 10 ways that you can enhance the patient experience and improve satisfaction levels.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience

Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction

Patient Satisfaction Medicare Patient Experience Professional Development

How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction

Patient Satisfaction Patient Experience Medicare Self-Care

Top Factors Affecting Patient Satisfaction in Healthcare

Scrubs

JUNE 1, 2024

Patient happiness is a very huge concern in healthcare, and it’s not only about keeping people pleased during their doctor visits. Patient satisfaction forms a central part of the standard of healthcare, affecting various facets from how many patients continue to come back for treatment to the total effectiveness of care given.

Patient Satisfaction

Patient Satisfaction Communication Promotion Patient Experience

What Is Patient Satisfaction and What is its Financial Impact?

Relias

MAY 6, 2025

Patient satisfaction is more than just a buzzword in healthcare its a key indicator of quality and a powerful driver of financial success for hospitals and healthcare organizations. In this article, well break down what patient satisfaction is, why it matters, and how it can impact healthcare providers bottom lines.

Patient Satisfaction

Patient Satisfaction Health Outcomes Patient Experience Communication

10 Positive Patient Experience Examples

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience

Patient Experience Patient Satisfaction Communication Self-Care

10 Best Patient Satisfaction Survey Questions to Ask as a Healthcare Professional

Relias

APRIL 18, 2025

Creating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain valuable insights that help enhance patient experiences and outcomes.

Patient Satisfaction

Patient Satisfaction Patient Experience Communication Promotion

10 Must-haves in Your Patient-Experience Efforts

Sweeney Healthcare Enterprises

OCTOBER 14, 2014

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. What patient-experience efforts often lack is the infrastructure to support them.

Patient Experience

Patient Experience Patient Satisfaction Communication Best Practices

Patient Experience Trends for 2025 and Beyond

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience

Patient Experience Patient Satisfaction Health Outcomes Communication

Improving Teamwork, Morale and Outcomes with Plan-of-Care Visits

Consult QD

NOVEMBER 20, 2023

Asking questions, translating medical jargon and helping patients communicate their concerns are informal work responsibilities that most clinical nurses do every day. With the implementation of plan-of-care visits, conversations have become a formalized, integral part of hospital patient care at Cleveland Clinic.

Chief Nursing Officer

Chief Nursing Officer Communication Patient Experience Patient Satisfaction

Maximizing the Nurse-Patient Relationship

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

Preceptors

Preceptors Patient Experience Communication Patient Satisfaction

The Exec: Nurse Satisfaction is Rising, Patient Calls are Falling with UnityPoint Health's New Care Model

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer

Chief Nursing Officer Licensing Patient Experience LPN

Improve Patient Experience by Breaking Down Barriers Between People and Data

Relias

MAY 6, 2025

I sat down with Elaine Cox, Chief Medical Officer at Riley Childrens Health at Indiana University Health, and Craig Manson, CEO of Configo Health, to discuss how having the right data can help healthcare organizations truly engage patients and their families, and improve their care. question among team members for effective communication.

Patient Experience

Patient Experience Best Practices Patient Satisfaction Communication

7 Inspiring Patient Experience Week Ideas for a Successful Event

Relias

APRIL 18, 2025

Patient Experience Week is the opportunity to showcase your organizations commitment to patient centricity, and now is the perfect time to start planning how you’ll celebrate. By implementing thoughtful patient experience ideas, you can make this annual event impactful for both your staff and patients.

Patient Experience

Patient Experience Patient Satisfaction Education Communication

The Demand for Bilingual Nurses and Their Impact

Nurse.com

SEPTEMBER 7, 2022

Nurses who are fluent in at least two languages can help reduce health disparities, enhance patient outcomes, and bridge gaps in communication. Data from the 2020 American Community Survey, an analysis from the U.S. Simply put, the services must meet the patient’s needs,” she said.

Communication

Communication Patient Satisfaction Travel Nursing Nurse Manager

How do Patient Navigators Contribute to Equitable, Quality and Culturally Appropriate Health Care?

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience Education

Discharge planning assessment tool

American Nurse

JUNE 5, 2023

Shorten delays, improve safety, reduce costs Takeaways: Hospital discharge delays can result in patient safety issues, reduced patient satisfaction, and increased costs. An assessment tool that goes into effect at admission can help the patient and healthcare team prepare for discharge. national average 68.5).

Medicare

Medicare Patient Satisfaction Patient Experience Medicaid

Understanding Organizational Structure and Leadership in Nursing

Post University

AUGUST 14, 2024

Rather than keeping nurses out of the conversation, nurse leaders have been invited to have a seat at the table; they often work collaboratively with physicians and other providers in the care team to ensure patients receive the personalized care they need.

Leadership

Leadership APRN Communication Professional Development

6 Qualities That Embody a Good Nurse

Nurse.com

AUGUST 31, 2022

You exhibit strong communication skills. You communicate well with patients and colleagues — sometimes at their worst life moments. With this thought process, you aid in improving organizational protocols and patient care. Similar sentiments often come in the form of: Patient satisfaction surveys.

Communication

Communication Patient Satisfaction Education Patient Experience

Tracking Key Metrics to Virtual Nursing Success

Health Leaders | Nursing

JUNE 7, 2024

Patient satisfaction. With the industry’s gradual shift to value-based care, health systems are placing more emphasis on patient experience—and a virtual nursing program can have a profound impact on how a patient feels about the care they receive.

Patient Satisfaction

Patient Satisfaction Nursing Informatics Care coordination Patient Experience

Magnet4Europe

American Nurse

JUNE 9, 2023

The ANCC 2023 Magnet Application Manual defines PPM as a schematic description of a system, theory or phenomenon that depicts how nurses practice, collaborate, communicate and develop professionally to provide the highest-quality care for those served by the organization. Patient satisfaction surveys also should be expanded.

Mental Health

Mental Health Nurse Shortage Leadership Patient Satisfaction

3 Health Systems Where Tech is Transforming Nursing

Health Leaders | Nursing

SEPTEMBER 12, 2023

HCA Healthcare HCA Healthcare nurses are using ever-developing technology that has enhanced communication, decreased administrative burden, and provides skill development—all with the goal of improving patient care, says Sammie Mosier, DHA, MBA, BSN, NE-BC, CMSRN , senior vice president and chief nurse executive.

Preceptors

Preceptors Chief Nursing Officer Patient Satisfaction Communication

Self-Care Guide for the Paraprofessional

American Medical Compliance

AUGUST 8, 2023

Long shifts, competing obligations, and seeing or hearing about challenging patient experiences can all cause stress while working as a healthcare professional. Boost communication. Along with resources for more information and help, it suggests methods to deal with challenges and build resilience.

Self-Care

Self-Care Mental Health Patient Satisfaction Communication

How to Use Net Promoter Score (NPS) in Healthcare

Relias

APRIL 18, 2025

In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. What is NPS in healthcare?

Promotion

Promotion Patient Satisfaction Patient Experience Best Practices

The CNO's Ultimate Guide to a Healthy Work Environment

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer

Chief Nursing Officer Self-Care Communication Patient Satisfaction

How to Improve Patient Retention for Physician Practices

Relias

MAY 6, 2025

The good news is that, with the right processes and technologies, particularly for your overworked patient experience manager and staff, physician practices can supercharge their patient retention efforts and excel at healthcare reputation management to help mitigate costs. What are some costs physician practices face?

HIPAA

HIPAA Patient Experience Promotion Medicare

The Nursing Shortage and Patient Safety

Relias

MARCH 4, 2024

In one widely reported incident involving a fatal medication error , the nurse noted that her fatigue from working a double shift the previous day played a major role in the negative patient safety outcome that occurred. Increase the likelihood that your nurses will stay by focusing on communication and collaboration.

Nurse Shortage

Nurse Shortage Retirement Patient Satisfaction Preceptors

Meet a Champion of Nursing Diversity: Elodia Mercier

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

Long Term Care

Long Term Care Care coordination Promotion Patient Satisfaction

The CNO’s Ultimate Guide to a Healthy Work Environment

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer

Chief Nursing Officer Self-Care Communication Patient Satisfaction

Improving Wait Times in the Age of the Baby Boomer Boom

Relias

MAY 6, 2025

Wait times to see specialists have long been a concern in healthcare, with implications for patient satisfaction , outcomes, and overall healthcare system efficiency. Prolonged wait times can lead to delayed treatments, exacerbation of health conditions, and patient dissatisfaction.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience

Empathy and Compassion: Enhancing the Caring Relationship for CNAs

Every Nurse

MAY 16, 2023

CLINICAL PRACTICE Empathy and Compassion: Enhancing the Caring Relationship for CNAs Updated May 16, 2023 by EveryNurse Staff Writers As a Certified Nursing Assistant (CNA) , the ability to provide compassionate care is essential to ensuring a positive patient experience.

Promotion

Promotion Self-Care Communication Work-Life Balance

Magnet4Europe: Taking the next steps

American Nurse

SEPTEMBER 6, 2024

To enhance communication and continue to educate employees, the council created a newsletter, which also became a platform for recognizing promotions and work anniversaries as well as welcoming new hires, including nurses from Mexico. The council met monthly to discuss the gap analysis and how to address it. Visit myamericannurse.com/?p=402897

Chief Nursing Officer

Chief Nursing Officer Leadership Best Practices Nurse Manager

Strategies to Improve Patient Experience Amid Uncertainty

Engage with patients eye to eye

Webinars

Trending Sources

Geisinger Moves Towards Virtual Nursing in Post-Acute Care

Webinars

Why Healthcare Experience Matters More Than Ever Amid Medicare and Medicaid Uncertainty

Virtual Nursing Programs Need to Balance Growth With Value

Honey, Sweetie, Dearie: The Perils of Elderspeak

Promoting Dignity and Respect in Patient Care Training

Leading Powerfully to Effect Positive Change: The Transformational Power of Nurses in Challenging Times

How Nurse Practitioners Are Filling Gaps in Primary Care

Patient Marketing: It Takes More Than Credentials

Virtual Nursing's Future? One Platform, Many Uses

Virtual Nursing’s Future? One Platform, Many Uses

10 Ways To Boost Patient Satisfaction

Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Top Factors Affecting Patient Satisfaction in Healthcare

What Is Patient Satisfaction and What is its Financial Impact?

10 Positive Patient Experience Examples

10 Best Patient Satisfaction Survey Questions to Ask as a Healthcare Professional

10 Must-haves in Your Patient-Experience Efforts

Patient Experience Trends for 2025 and Beyond

Improving Teamwork, Morale and Outcomes with Plan-of-Care Visits

Maximizing the Nurse-Patient Relationship

The Exec: Nurse Satisfaction is Rising, Patient Calls are Falling with UnityPoint Health's New Care Model

Improve Patient Experience by Breaking Down Barriers Between People and Data

7 Inspiring Patient Experience Week Ideas for a Successful Event

The Demand for Bilingual Nurses and Their Impact

How do Patient Navigators Contribute to Equitable, Quality and Culturally Appropriate Health Care?

Discharge planning assessment tool

Understanding Organizational Structure and Leadership in Nursing

6 Qualities That Embody a Good Nurse

Tracking Key Metrics to Virtual Nursing Success

Magnet4Europe

3 Health Systems Where Tech is Transforming Nursing

Self-Care Guide for the Paraprofessional

How to Use Net Promoter Score (NPS) in Healthcare

The CNO's Ultimate Guide to a Healthy Work Environment

How to Improve Patient Retention for Physician Practices

The Nursing Shortage and Patient Safety

Meet a Champion of Nursing Diversity: Elodia Mercier

The CNO’s Ultimate Guide to a Healthy Work Environment

Improving Wait Times in the Age of the Baby Boomer Boom

Empathy and Compassion: Enhancing the Caring Relationship for CNAs

Magnet4Europe: Taking the next steps

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