American Medical Compliance

MARCH 21, 2025

In the Promoting Dignity and Respect in Patient Care Training, healthcare providers learn how to uphold patients rights, communicate with respect, and recognize potential biases that may affect care. The course emphasizes the importance of patient confidentiality, privacy, and person-centered care.

Promotion 52

Promotion Malpractice Communication Patient Satisfaction 52

Relias

MAY 6, 2025

Patient satisfaction is more than just a buzzword in healthcare its a key indicator of quality and a powerful driver of financial success for hospitals and healthcare organizations. In this article, well break down what patient satisfaction is, why it matters, and how it can impact healthcare providers bottom lines.

Patient Satisfaction 40

Patient Satisfaction Health Outcomes Patient Experience Communication 40

Health Leaders | Nursing

MAY 1, 2025

Ive found that building trust and understanding takes time, and thats been a valuable reminder of the importance of clear communication, collaboration, and involving frontline nurses early and often, she added.

Nursing Informatics 59

Nursing Informatics Telemedicine Care coordination Patient Satisfaction 59

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience 40

Patient Experience Patient Satisfaction Communication Self-Care 40

Relias

APRIL 18, 2025

Creating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain valuable insights that help enhance patient experiences and outcomes.

Patient Satisfaction 40

Patient Satisfaction Patient Experience Communication Promotion 40

Sweeney Healthcare Enterprises

OCTOBER 14, 2014

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. What patient-experience efforts often lack is the infrastructure to support them.

Patient Experience 52

Patient Experience Patient Satisfaction Communication Best Practices 52

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Health Outcomes Communication 40

Health Leaders | Nursing

MAY 9, 2025

To inquire about participating in an upcoming Mastermind series or attending a HealthLeaders Exchange event, email us at exchange@healthleadersmedia.com.

Bedside nursing 59

Bedside nursing Telemedicine Care coordination Patient Satisfaction 59

Health Leaders | Nursing

MAY 13, 2025

It's communication to older adults that sounds like baby talk," said Clarissa Shaw, a dementia care researcher at the University of Iowa College of Nursing and a co-author of a recent article that helps researchers document its use. "He wouldn't normally get too frosty with people," Smith said. Cultural differences also come into play.

Long Term Care 52

Long Term Care Retirement Medicare Care coordination 52

Consult QD

NOVEMBER 20, 2023

Asking questions, translating medical jargon and helping patients communicate their concerns are informal work responsibilities that most clinical nurses do every day. With the implementation of plan-of-care visits, conversations have become a formalized, integral part of hospital patient care at Cleveland Clinic.

Chief Nursing Officer 95

Chief Nursing Officer Communication Patient Experience Patient Satisfaction 95

Health Leaders | Nursing

MAY 9, 2025

To inquire about participating in an upcoming Mastermind series or attending a HealthLeaders Exchange event, email us at exchange@healthleadersmedia.com.

Bedside nursing 52

Bedside nursing Telemedicine Care coordination Patient Satisfaction 52

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

Preceptors 98

Preceptors Patient Experience Communication Patient Satisfaction 98

American Nurse

JUNE 12, 2025

It involves recognizing and respecting cultural differences in communication, beliefs, and health practices, thereby promoting equity and inclusion (Campinha-Bacote, 2011). Nurses who lead with cultural competence and compassion not only improve communication and trust but also reduce health disparities and improve outcomes.

Leadership 40

Leadership APRN Communication Patient Satisfaction 40

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer 124

Chief Nursing Officer Licensing Patient Experience LPN 124

Relias

MAY 6, 2025

I sat down with Elaine Cox, Chief Medical Officer at Riley Childrens Health at Indiana University Health, and Craig Manson, CEO of Configo Health, to discuss how having the right data can help healthcare organizations truly engage patients and their families, and improve their care. question among team members for effective communication.

Patient Experience 40

Patient Experience Best Practices Patient Satisfaction Communication 40

Relias

APRIL 18, 2025

Patient Experience Week is the opportunity to showcase your organizations commitment to patient centricity, and now is the perfect time to start planning how you’ll celebrate. By implementing thoughtful patient experience ideas, you can make this annual event impactful for both your staff and patients.

Patient Experience 40

Patient Experience Patient Satisfaction Education Communication 40

Nurse.com

SEPTEMBER 7, 2022

Nurses who are fluent in at least two languages can help reduce health disparities, enhance patient outcomes, and bridge gaps in communication. Data from the 2020 American Community Survey, an analysis from the U.S. Simply put, the services must meet the patient’s needs,” she said.

Communication 109

Communication Patient Satisfaction Travel Nursing Nurse Manager 109

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction 98

Patient Satisfaction Communication Patient Experience Education 98

American Nurse

JUNE 5, 2023

Shorten delays, improve safety, reduce costs Takeaways: Hospital discharge delays can result in patient safety issues, reduced patient satisfaction, and increased costs. An assessment tool that goes into effect at admission can help the patient and healthcare team prepare for discharge. national average 68.5).

Medicare 98

Medicare Patient Satisfaction Patient Experience Medicaid 98

Nurse.com

AUGUST 31, 2022

You exhibit strong communication skills. You communicate well with patients and colleagues — sometimes at their worst life moments. With this thought process, you aid in improving organizational protocols and patient care. Similar sentiments often come in the form of: Patient satisfaction surveys.

Communication 90

Communication Patient Satisfaction Education Patient Experience 90

Post University

AUGUST 14, 2024

Rather than keeping nurses out of the conversation, nurse leaders have been invited to have a seat at the table; they often work collaboratively with physicians and other providers in the care team to ensure patients receive the personalized care they need.

Leadership 91

Leadership APRN Communication Professional Development 91

Health Leaders | Nursing

JUNE 7, 2024

Patient satisfaction. With the industry’s gradual shift to value-based care, health systems are placing more emphasis on patient experience—and a virtual nursing program can have a profound impact on how a patient feels about the care they receive.

Patient Satisfaction 64

Patient Satisfaction Nursing Informatics Care coordination Patient Experience 64

American Nurse

JUNE 9, 2023

The ANCC 2023 Magnet Application Manual defines PPM as a schematic description of a system, theory or phenomenon that depicts how nurses practice, collaborate, communicate and develop professionally to provide the highest-quality care for those served by the organization. Patient satisfaction surveys also should be expanded.

Mental Health 98

Mental Health Nurse Shortage Leadership Patient Satisfaction 98

Health Leaders | Nursing

SEPTEMBER 12, 2023

HCA Healthcare HCA Healthcare nurses are using ever-developing technology that has enhanced communication, decreased administrative burden, and provides skill development—all with the goal of improving patient care, says Sammie Mosier, DHA, MBA, BSN, NE-BC, CMSRN , senior vice president and chief nurse executive.

Preceptors 59

Preceptors Chief Nursing Officer Patient Satisfaction Communication 59

American Medical Compliance

AUGUST 8, 2023

Long shifts, competing obligations, and seeing or hearing about challenging patient experiences can all cause stress while working as a healthcare professional. Boost communication. Along with resources for more information and help, it suggests methods to deal with challenges and build resilience.

Self-Care 52

Self-Care Mental Health Patient Satisfaction Communication 52

Relias

APRIL 18, 2025

In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. What is NPS in healthcare?

Promotion 40

Promotion Patient Satisfaction Patient Experience Best Practices 40

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer 59

Chief Nursing Officer Self-Care Communication Patient Satisfaction 59

Relias

MAY 6, 2025

The good news is that, with the right processes and technologies, particularly for your overworked patient experience manager and staff, physician practices can supercharge their patient retention efforts and excel at healthcare reputation management to help mitigate costs. What are some costs physician practices face?

HIPAA 40

HIPAA Patient Experience Promotion Medicare 40

Relias

MARCH 4, 2024

In one widely reported incident involving a fatal medication error , the nurse noted that her fatigue from working a double shift the previous day played a major role in the negative patient safety outcome that occurred. Increase the likelihood that your nurses will stay by focusing on communication and collaboration.

Nurse Shortage 52

Nurse Shortage Retirement Patient Satisfaction Preceptors 52

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

Long Term Care 69

Long Term Care Care coordination Promotion Patient Satisfaction 69

Health Leaders | Nursing

FEBRUARY 5, 2024

It makes all of our jobs easier [when] you’ve got that bidirectional flow of communication.” Good concurs, citing that patient outcomes improve, there is less nurse turnover, burnout and moral distress decrease, and both the perception and actual quality of care improve. CNOs need to be able to represent nurses in the right way.

Chief Nursing Officer 52

Chief Nursing Officer Self-Care Communication Patient Satisfaction 52

Relias

MAY 6, 2025

Wait times to see specialists have long been a concern in healthcare, with implications for patient satisfaction , outcomes, and overall healthcare system efficiency. Prolonged wait times can lead to delayed treatments, exacerbation of health conditions, and patient dissatisfaction.

Patient Satisfaction 40

Patient Satisfaction Communication Patient Experience 40

Every Nurse

MAY 16, 2023

CLINICAL PRACTICE Empathy and Compassion: Enhancing the Caring Relationship for CNAs Updated May 16, 2023 by EveryNurse Staff Writers As a Certified Nursing Assistant (CNA) , the ability to provide compassionate care is essential to ensuring a positive patient experience.

Promotion 52

Promotion Self-Care Communication Work-Life Balance 52

American Nurse

SEPTEMBER 6, 2024

To enhance communication and continue to educate employees, the council created a newsletter, which also became a platform for recognizing promotions and work anniversaries as well as welcoming new hires, including nurses from Mexico. The council met monthly to discuss the gap analysis and how to address it. Visit myamericannurse.com/?p=402897

Chief Nursing Officer 52

Chief Nursing Officer Leadership Best Practices Nurse Manager 52

MAS Medical Staffing

MARCH 21, 2023

This isn’t meant to suggest you ought to use scare tactics to guide your patients. Rather, conveying the why behind your instructions is one of the golden tickets to encouraging your patients to heed your care directives. To overcome this, you may want to give your patients visual information.

Education 52

Education Health Literacy Self-Care Travel Nursing 52

Nurse Practitioners in Business

MARCH 20, 2025

Effective Patient Marketing Since trust is the foundation of patient loyalty, how can you market yourself effectively? Here are the essential components of patient-centered marketing. Use Clear Communication Know your patients. Actively listen to patients, making them feel heard and understood.

Nurse Practitioner 195

Nurse Practitioner Business Communication Patient Satisfaction 195

Nurse Practitioners in Business

APRIL 27, 2023

Turns out, the owner who does the scheduling insists on using email to communicate with customers, even though he’s been told and asked to use the phone to keep customers informed. Train them to improve communication skills, empathy, and patient engagement.

Business 195

Business Patient Satisfaction Staff Training Telemedicine 195