Patient Experience and Patient Satisfaction

Virtual Nursing Shifts its Focus to the Patient Experience

Health Leaders | Nursing

APRIL 8, 2025

Other factors include readmissions (a costly pain point for every health system), nurse workflows and well-being, and patient satisfaction and engagement. the so-called VIP experience, comes in. She says nurses like the format because it gives them an opportunity to stay in the loop and learn more about their patients.

Patient Experience

Patient Experience Patient Satisfaction Chief Nursing Officer Care coordination

Strategies to Improve Patient Experience Amid Uncertainty

Relias

JUNE 4, 2025

In the face of this uncertainty, one thing remains constant: patient experience directly impacts an organizations reputation, revenue, and long-term viability. To that end, your organization needs to implement strategies to improve patient experience, today.

Patient Experience

Patient Experience Medicaid Medicare Patient Satisfaction

Navigating the Shift to Value-Based Care: Investing in the Patient Experience

Relias

MAY 7, 2025

As a result, the healthcare industry is witnessing a pivotal shift from the traditional fee-for-service model toward a value-based care model, whose focus on patient outcomes aligns with an increased focus on patient experience.

Patient Experience

Patient Experience Patient Satisfaction Health Outcomes Care coordination

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How to Start Virtual Care the Right Way: A Proven Roadmap for 2025 and Beyond

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Patient Centered Care Theory in the Modern World of Healthcare

Nursology

DECEMBER 17, 2024

Guest Contributor: Erica AgudoPhD Student, Texas Women’s University Patient-centered care has been a “buzzword” in healthcare for at least a decade. The Centers for Medicare and … Continue reading Patient Centered Care Theory in the Modern World of Healthcare

Medicare

Medicare Patient Satisfaction Patient Experience

Engage with patients eye to eye

American Nurse

JULY 30, 2025

Take a bundled approach to improve the patient experience. Takeaways: The bundle approach to implementing the commit-to-sit initiative positively impacts patient experience scores. For example, Commit to Sit, an evidence-based initiative, serves as a powerful communication tool for improving patient satisfaction.

Geisinger Moves Towards Virtual Nursing in Post-Acute Care

Health Leaders | Nursing

MAY 19, 2025

"We've also strengthened our interdisciplinary partnerships and improved the integration of virtual nurses into daily clinical routines," Godino said, "enhancing team cohesion and patient experience." The biggest surprise so far, for Godino, has been how quickly both nurses and patients have adapted to the virtual nursing program.

Telemedicine

Telemedicine Care coordination Patient Satisfaction Communication

Why Healthcare Experience Matters More Than Ever Amid Medicare and Medicaid Uncertainty

Relias

MAY 19, 2025

In the face of this uncertainty, one thing remains constant: the patient experience directly impacts an organizations reputation, revenue, and long-term viability. A proactive focus on healthcare experience is no longer a nice to haveits a strategic imperative.

Medicaid

Medicaid Medicare Patient Satisfaction Business

Virtual Nursing Programs Need to Balance Growth With Value

Health Leaders | Nursing

MAY 1, 2025

Pillar: Innovation Image: Tags: care continuum care coordination C-suite digital health innovation inpatient integrated care leadership management nurses nursing patient experience patient satisfaction strategy technology telemedicine value-based care Secondary Pillars: Technology CNO Article Type: Analysis Published Date: Thursday, May 1, 2025 Hide (..)

Nursing Informatics

Nursing Informatics Telemedicine Care coordination Patient Satisfaction

Patient Marketing: It Takes More Than Credentials

Nurse Practitioners in Business

MARCH 20, 2025

Dont be afraid to ask satisfied patients to leave an online review. Always respond professionally to positive and negative feedback to show your commitment to patient satisfaction. Use Education as a Marketing Tool Offer valuable health information to your patients through blogs , social media posts, and videos, perhaps.

Nurse Practitioner

Nurse Practitioner Business Communication Patient Satisfaction

The ROI of Structured Onboarding in Healthcare

American Medical Compliance

JUNE 23, 2025

Improved Patient Satisfaction When your staff is confident, organized, and aligned, it shows. Patients notice when things run smoothly—appointments are on time, billing is clear, and interactions are professional and kind. Productivity delays: Without clear instruction, it takes longer for new hires to contribute effectively.

Patient Satisfaction

Patient Satisfaction Patient Experience Leadership

Honey, Sweetie, Dearie: The Perils of Elderspeak

Health Leaders | Nursing

MAY 13, 2025

Pillar: CNO Image: Tags: care coordination geriatrics inpatient long-term care medical ethics nursing outpatient patient experience patient satisfaction physician training Secondary Pillars: CMO Article Type: Analysis Published Date: Tuesday, May 13, 2025 Hide sidebars: Render small main image:

Long Term Care

Long Term Care Retirement Medicare Care coordination

How Nurse Practitioners Are Filling Gaps in Primary Care

Post University

JULY 16, 2025

Numerous studies have compared the quality and outcomes of care provided by nurse practitioners and physicians — and this research has found that the quality, treatment outcomes, and patient satisfaction with their treatment experiences are comparable between the two groups of providers.

Nurse Practitioner

Nurse Practitioner Licensing Mental Health Patient Satisfaction

Virtual Nursing is Revolutionizing the Med Surg Unit at Emory Healthcare

Health Leaders | Nursing

JUNE 9, 2025

"Now, we are hard-wiring bidirectional virtual nursing systems into our patient rooms, and hope to have 1,000 medical-surgical rooms hard-wired for virtual care by the end of the year." To inquire about participating in an upcoming Mastermind series or attending a HealthLeaders Exchange event, email us at exchange@healthleadersmedia.com.

Patient Satisfaction

Patient Satisfaction Patient Experience

Leading Powerfully to Effect Positive Change: The Transformational Power of Nurses in Challenging Times

American Nurse

JUNE 12, 2025

The Role of Nurses in Interprofessional Collaboration Effective interprofessional collaboration where healthcare providers across disciplines work together has been shown to reduce errors, improve patient satisfaction, and enhance health outcomes (Reeves et al.,

Leadership

Leadership APRN Communication Patient Satisfaction

Nurse navigator program at St. Joseph’s Children’s Hospital looks to expand

Health Leaders | Nursing

MARCH 27, 2025

New positions would help patient families with neurology, endocrinology and gastrointestinal needs.

Patient Satisfaction

Patient Satisfaction Patient Experience

Promoting Dignity and Respect in Patient Care Training

American Medical Compliance

MARCH 21, 2025

The course emphasizes the importance of patient confidentiality, privacy, and person-centered care. Providers gain practical strategies to ensure every patient feels valued and heard. Effectively communicating during the encounter may result in: Reduced patient anxiety during the encounter.

Promotion

Promotion Malpractice Communication Patient Satisfaction

Virtual Nursing's Future? One Platform, Many Uses

Health Leaders | Nursing

MAY 9, 2025

Pillar: Innovation Image: Tags: care continuum care coordination communication C-suite digital health innovation inpatient integrated care leadership management nurses nursing patient experience patient satisfaction strategy technology telemedicine treatment Secondary Pillars: HLM Mastermind Technology CNO Article Type: Analysis Published Date: Friday, (..)

Bedside nursing

Bedside nursing Telemedicine Care coordination Patient Satisfaction

Virtual Nursing’s Future? One Platform, Many Uses

Health Leaders | Nursing

MAY 9, 2025

Pillar: Innovation Image: Tags: care continuum care coordination communication C-suite digital health innovation inpatient integrated care leadership management nurses nursing patient experience patient satisfaction strategy technology telemedicine treatment Secondary Pillars: HLM Mastermind Technology CNO Article Type: Analysis Published Date: Friday, (..)

Bedside nursing

Bedside nursing Telemedicine Care coordination Patient Satisfaction

The Exec: At Atrium Health, Virtual Nursing Increases Patient Satisfaction, Decreases Falls and Medication Errors

Health Leaders | Nursing

FEBRUARY 13, 2023

Nurses loved it, patients loved it, and the health system noticed positive outcomes: decreased medication errors, decreased falls, increased patient satisfaction, and more, says Patricia Mook, MSN, RN, NEA-BC, CAHIMS, FAONL , vice president of nursing operations, professional development and practice.

Patient Satisfaction

Patient Satisfaction Professional Development Patient Experience

10 Ways To Boost Patient Satisfaction

NurseBuff

JULY 31, 2023

But how can you be sure that you’re doing everything you can to boost patient satisfaction? In this article, we’ll explore 10 ways that you can enhance the patient experience and improve satisfaction levels.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience

Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

JANUARY 8, 2024

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

Patient Satisfaction

Patient Satisfaction Medicare Patient Experience Professional Development

How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction

Patient Satisfaction Patient Experience Medicare Self-Care

Top Factors Affecting Patient Satisfaction in Healthcare

Scrubs

JUNE 1, 2024

Patient happiness is a very huge concern in healthcare, and it’s not only about keeping people pleased during their doctor visits. Patient satisfaction forms a central part of the standard of healthcare, affecting various facets from how many patients continue to come back for treatment to the total effectiveness of care given.

Patient Satisfaction

Patient Satisfaction Communication Promotion Patient Experience

What Is Patient Satisfaction and What is its Financial Impact?

Relias

MAY 6, 2025

Patient satisfaction is more than just a buzzword in healthcare its a key indicator of quality and a powerful driver of financial success for hospitals and healthcare organizations. In this article, well break down what patient satisfaction is, why it matters, and how it can impact healthcare providers bottom lines.

Patient Satisfaction

Patient Satisfaction Health Outcomes Patient Experience Communication

10 Inspiring Patient Experience Quotes

Relias

APRIL 18, 2025

In the ever-evolving world of healthcare, patient experience has emerged as a key indicator of quality care. From improving patient satisfaction to fostering trust, a focus on patient-centered care has become a necessity for healthcare organizations. The patient experience begins and ends with compassion.

Patient Experience

Patient Experience Patient Satisfaction Medicaid Medicare

10 Positive Patient Experience Examples

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience

Patient Experience Patient Satisfaction Communication Self-Care

10 Best Patient Satisfaction Survey Questions to Ask as a Healthcare Professional

Relias

APRIL 18, 2025

Creating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain valuable insights that help enhance patient experiences and outcomes.

Patient Satisfaction

Patient Satisfaction Patient Experience Communication Promotion

10 Must-haves in Your Patient-Experience Efforts

Sweeney Healthcare Enterprises

OCTOBER 14, 2014

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. What patient-experience efforts often lack is the infrastructure to support them.

Patient Experience

Patient Experience Patient Satisfaction Communication Best Practices

Selecting the Best Patient Experience Software Partner

Relias

MAY 13, 2025

As you embark on the journey to transform patient engagement, grow patient satisfaction, and elevate your quality of care, choosing the best patient experience software partner is pivotal. Question to ask competitors Does your platform allow for real-time patient engagement throughout the entire patient journey?

Patient Experience

Patient Experience Patient Satisfaction Bedside nursing Business

Patient Experience Trends for 2025 and Beyond

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience

Patient Experience Patient Satisfaction Health Outcomes Communication

7 Inspiring Patient Experience Week Ideas for a Successful Event

Relias

APRIL 18, 2025

Patient Experience Week is the opportunity to showcase your organizations commitment to patient centricity, and now is the perfect time to start planning how you’ll celebrate. By implementing thoughtful patient experience ideas, you can make this annual event impactful for both your staff and patients.

Patient Experience

Patient Experience Patient Satisfaction Education Communication

Hospitals Are Looking for Hard ROI in Virtual Nursing

Health Leaders | Nursing

OCTOBER 4, 2023

In time, those hospitals using the platform saw benefits ranging from reduced stress on nurses to improved clinical outcomes through more consistent monitoring, resulting in more efficient room turnover, improved patient discharge rates, and better patient satisfaction scores.

Chief Nursing Officer

Chief Nursing Officer Telemedicine Patient Satisfaction Bedside nursing

How to Tap into the Healing Power of Color, Sound, and Art in Your Practice

Nurse Practitioners in Business

JUNE 21, 2023

A study published on PubMed Central reports: ”Art contributes to creating an environment and atmosphere where patients can feel safe, socialize, maintain a connection to the world outside the hospital and support their identity.

Patient Satisfaction

Patient Satisfaction Nurse Practitioner Health Outcomes Business

Improve Patient Experience by Breaking Down Barriers Between People and Data

Relias

MAY 6, 2025

Here are a few of the key takeaways from the conversation: The one clarifying question to uncover white spaces and improve experiences Riley Childrens wants to give patients a voice thats actually meaningful. The post Improve Patient Experience by Breaking Down Barriers Between People and Data appeared first on Relias.

Patient Experience

Patient Experience Best Practices Patient Satisfaction Communication

The Transformational Role of Charge Nurses in the Post-Pandemic Era

American Nurse

FEBRUARY 28, 2024

Nursing units—the heart of patient care—are experiencing an existential crisis, and many hospitals grapple with pressing issues. Research indicates that patient fall rates are higher than acceptable, patient satisfaction scores are below targets, and staff turnover rates continue to rise. May 19, 2023. JAMA Health Forum.

Patient Satisfaction

Patient Satisfaction Leadership Nurse Manager Patient Experience

Voiceless and vulnerable: An existential phenomenology of the patient experience in 21st century British hospitals

Nursing Inquiry

JULY 27, 2023

Abstract Current health policy, high-profile failures and increased media scrutiny have led to a significant focus on patient experience in Britain's National Health Service (NHS). Patient experience data is typically gathered through surveys of satisfaction.

Patient Experience

Patient Experience Patient Satisfaction

Can Hospitality Cure the Woes of Healthcare?

Daily Nurse

FEBRUARY 29, 2024

Yesawich is also co-author of “ Hospitable Healthcare: Just What the Patient Ordered !” a remarkably insightful review of how principles of hospitality can improve the patient experience. Yesawich and his co-author, Stowe Shoemaker, PhD, ask, “ How can that experience be improved ?”

Patient Experience

Patient Experience Patient Satisfaction Leadership

Improving Teamwork, Morale and Outcomes with Plan-of-Care Visits

Consult QD

NOVEMBER 20, 2023

Also known as collaborative medical rounds, plan-of-care visits are designed to ensure that a patient’s clinical nurse and primary physician or advanced care provider are actively engaged in medical rounds at the patient’s bedside.

Chief Nursing Officer

Chief Nursing Officer Communication Patient Experience Patient Satisfaction

Talking Magnet with ANCC SVP Rebecca Graystone

Daily Nurse

OCTOBER 13, 2023

Research from the Journal of Nursing Administration found that nurses working in Magnet organizations have lower rates of nurse burnout and increased rates of satisfaction. There is a rigor and research-based element of working in a Magnet organization that attracts and produces top-tier nursing leadership and high patient satisfaction rates.

Patient Satisfaction

Patient Satisfaction Leadership Nursing Burnout Nursing Administration

Maximizing the Nurse-Patient Relationship

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

Preceptors

Preceptors Patient Experience Communication Patient Satisfaction

The Exec: Nurse Satisfaction is Rising, Patient Calls are Falling with UnityPoint Health's New Care Model

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer

Chief Nursing Officer Licensing Patient Experience LPN

Discharge planning assessment tool

American Nurse

JUNE 5, 2023

Shorten delays, improve safety, reduce costs Takeaways: Hospital discharge delays can result in patient safety issues, reduced patient satisfaction, and increased costs. An assessment tool that goes into effect at admission can help the patient and healthcare team prepare for discharge. national average 68.5).

Medicare

Medicare Patient Satisfaction Patient Experience Medicaid

How do Patient Navigators Contribute to Equitable, Quality and Culturally Appropriate Health Care?

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction

Patient Satisfaction Communication Patient Experience Education

Tracking Key Metrics to Virtual Nursing Success

Health Leaders | Nursing

JUNE 7, 2024

Patient satisfaction. With the industry’s gradual shift to value-based care, health systems are placing more emphasis on patient experience—and a virtual nursing program can have a profound impact on how a patient feels about the care they receive.

Patient Satisfaction

Patient Satisfaction Nursing Informatics Care coordination Patient Experience

Virtual Nursing Shifts its Focus to the Patient Experience

Strategies to Improve Patient Experience Amid Uncertainty

Webinars

Trending Sources

Navigating the Shift to Value-Based Care: Investing in the Patient Experience

Webinars

Patient Centered Care Theory in the Modern World of Healthcare

Engage with patients eye to eye

Geisinger Moves Towards Virtual Nursing in Post-Acute Care

Why Healthcare Experience Matters More Than Ever Amid Medicare and Medicaid Uncertainty

Virtual Nursing Programs Need to Balance Growth With Value

Patient Marketing: It Takes More Than Credentials

The ROI of Structured Onboarding in Healthcare

Honey, Sweetie, Dearie: The Perils of Elderspeak

How Nurse Practitioners Are Filling Gaps in Primary Care

Virtual Nursing is Revolutionizing the Med Surg Unit at Emory Healthcare

Leading Powerfully to Effect Positive Change: The Transformational Power of Nurses in Challenging Times

Nurse navigator program at St. Joseph’s Children’s Hospital looks to expand

Promoting Dignity and Respect in Patient Care Training

Virtual Nursing's Future? One Platform, Many Uses

Virtual Nursing’s Future? One Platform, Many Uses

The Exec: At Atrium Health, Virtual Nursing Increases Patient Satisfaction, Decreases Falls and Medication Errors

10 Ways To Boost Patient Satisfaction

Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Top Factors Affecting Patient Satisfaction in Healthcare

What Is Patient Satisfaction and What is its Financial Impact?

10 Inspiring Patient Experience Quotes

10 Positive Patient Experience Examples

10 Best Patient Satisfaction Survey Questions to Ask as a Healthcare Professional

10 Must-haves in Your Patient-Experience Efforts

Selecting the Best Patient Experience Software Partner

Patient Experience Trends for 2025 and Beyond

7 Inspiring Patient Experience Week Ideas for a Successful Event

Hospitals Are Looking for Hard ROI in Virtual Nursing

How to Tap into the Healing Power of Color, Sound, and Art in Your Practice

Improve Patient Experience by Breaking Down Barriers Between People and Data

The Transformational Role of Charge Nurses in the Post-Pandemic Era

Voiceless and vulnerable: An existential phenomenology of the patient experience in 21st century British hospitals

Can Hospitality Cure the Woes of Healthcare?

Improving Teamwork, Morale and Outcomes with Plan-of-Care Visits

Talking Magnet with ANCC SVP Rebecca Graystone

Maximizing the Nurse-Patient Relationship

The Exec: Nurse Satisfaction is Rising, Patient Calls are Falling with UnityPoint Health's New Care Model

Discharge planning assessment tool

How do Patient Navigators Contribute to Equitable, Quality and Culturally Appropriate Health Care?

Tracking Key Metrics to Virtual Nursing Success

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