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How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

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The Future of Hospital at Home

Healthcare Law Insights blog

Prior to the pandemic a Centers for Medicare and Medicaid pilot study yielded positive results with respect to hospital readmission rates and follow-up emergency department visits. The ACHAH model appears to be a feasible alternative to traditional inpatient acute care that can improve quality of care and patient satisfaction.

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Care Coordination: The Key to Improving Patient Outcomes

Relias

According to the Agency for Healthcare Research and Quality (AHRQ), care coordination is “the deliberate organization of patient care activities between two or more participants (including the patient) involved in a patient’s care to facilitate the appropriate delivery of health care services.”

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What You Need To Know About Value-Based Payment Models

Relias

But momentum will continue, since the Centers for Medicare and Medicaid Services (CMS) announced in 2021 that it plans to transition fully to value-based reimbursement by 2030. It was largely unsuccessful because it deprioritized quality and patient satisfaction. Here’s what you need to know about value-based payments.

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What Is Value-Based Healthcare and How Can It Help Your Facility?

Scrubs

Two common examples of this model include: Medical Homes: Patient-centered medical homes utilize a coordinated approach to care, in which the patient’s primary care provider will work with a team of providers and care specialists to facilitate better outcomes for the patient.

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Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

In a consumer-driven industry, healthcare organizations must compete to gain new patients and maintain their loyalty. One effective way is to earn high patient satisfaction scores that demonstrate value to customers seeking a trusted healthcare partner.

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Discharge planning assessment tool

American Nurse

Shorten delays, improve safety, reduce costs Takeaways: Hospital discharge delays can result in patient safety issues, reduced patient satisfaction, and increased costs. An assessment tool that goes into effect at admission can help the patient and healthcare team prepare for discharge. BMC Health Serv Res.