Chief Nursing Officer Communication Patient Experience 
American Nurse
JULY 30, 2025
Take a bundled approach to improve the patient experience. Takeaways: The bundle approach to implementing the commit-to-sit initiative positively impacts patient experience scores. For example, Commit to Sit, an evidence-based initiative, serves as a powerful communication tool for improving patient satisfaction.
Health Leaders | Nursing
JUNE 12, 2023
When UnityPoint Health began exploring new inpatient care delivery models, D’Andre Carpenter, DNP, RN , chief nursing officer, wanted to go beyond the concept of team-based care to position nurses and other clinicians to practice at the top of their license. HL: How does this care model benefit patients?
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Scrubs
FEBRUARY 2, 2023
. “Bidirectional audio and video technology was installed and configured for each of the patient rooms and interfaced with the electronic health record to enable the nurse to seamlessly video conference with the patient,” said Sylvain Trepanier, RN, chief nursing officer at health system Providence.
Consult QD
NOVEMBER 20, 2023
Asking questions, translating medical jargon and helping patients communicate their concerns are informal work responsibilities that most clinical nurses do every day. With the implementation of plan-of-care visits, conversations have become a formalized, integral part of hospital patient care at Cleveland Clinic.
Health Leaders | Nursing
MAY 9, 2023
A 5-part series celebrating nurse leaders who have claimed their place as a strategic partner in their organization's leadership. Editor’s note: Hospitals and health systems have seen a steady evolution of chief nursing officers taking a seat at the executive strategy table, guiding and participating in operations and policies.
Consult QD
NOVEMBER 8, 2023
Despite national trends, Cleveland Clinic Akron General and its three satellite facilities in Bath, Green and Stow have seen a dramatic decrease in the number of ED patients who LBTC since 2020, when the hospital began to implement several plans designed to decrease department crowding and improve communication.
Health Leaders | Nursing
OCTOBER 8, 2024
It's also the CNO's job to ensure the effectiveness of remote patient monitoring programs and to find creative solutions for dealing with social determinants of health. Building trust and communication between nurses and patients is also critical to patient engagement, according to Lewis.
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