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The trust factor: Elevating patient experience in 2025 and beyond

NRC Health

In this episode of the Beckers Healthcare Podcast, Erica Carbajal speaks with Jennifer Baron, Chief Experience Officer at NRC Health, and Kathryn Peisert, Editor in Chief & Senior Director at TGI, about the critical role of trust in shaping the future of patient experience.

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Virtual Nursing Shifts its Focus to the Patient Experience

Health Leaders | Nursing

Stone and Plume say Sharp leadership wanted to target the patient experience in the evolution of virtual nursing, with a service that creates a care program around the patient.

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‘High-quality care is not just about patients but about those delivering care’

Nursing Times

This has recently been updated this year and renamed the Experience of Care Improvement Framework. Ultimately, recognising and acknowledging how we and our colleagues are feeling is crucial, as we know that when staff feel valued and supported, patient experience improves. Human Relations. 13:2, 95-121. Medical hypotheses.

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Empowering Healthcare with AI: USAHS Presents at HFMA Leadership Summit

University of St. Augustine for Health Sciences

Healthcare leaders attending the Healthcare Financial Management Association (HFMA) Leadership Summit in Nashville, TN, from May 4 to 6 will have a unique opportunity to explore the power of artificial intelligence (AI) in healthcare communication and inclusion. Dr. Wood is a Fellow of the Healthcare Financial Management Association (FHFMA).

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How CNOs Can Manage Change Management

Health Leaders | Nursing

We had a lot of change in executive leadership across the organization, and we went on a culture transformation and a cultural journey." CNOs should be clear about messaging, and what nurses can expect from leadership and the revamped organization. In 2018, OU Health began to lean into its identity as an academic health system. "So

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How CNOs Can Make the Financial Case for Nurse Wellbeing

Health Leaders | Nursing

Prioritizing wellbeing requires leadership and individual commitment, says this nurse well-being thought leader. Self-leadership is making the best decisions for yourself that supports your well-being." Prioritizing well-being requires leadership and individual commitment. For Diane Sieg , RN, CYT, CSP, the definition is simple.

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Virtual Nursing Programs Need to Balance Growth With Value

Health Leaders | Nursing

Pillar: Innovation Image: Tags: care continuum care coordination C-suite digital health innovation inpatient integrated care leadership management nurses nursing patient experience patient satisfaction strategy technology telemedicine value-based care Secondary Pillars: Technology CNO Article Type: Analysis Published Date: Thursday, May 1, 2025 Hide (..)