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How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

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Hospitals Are Looking for Hard ROI in Virtual Nursing

Health Leaders | Nursing

Bedside nurses spend way too much time in documentation," Warr says. The new program, she says, assigns those tasks to the virtual nurse, who can sit in a room in another part of the hospital and handle EMR documentation for several patients.

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OSF Healthcare Tests AI Tool to Schedule Advanced Care Planning

Health Leaders | Nursing

That information is then used by care teams to decide when to begin advanced care planning (ACP) for patients and their families. The tool could help health systems improve care for a large number of patients. Surveys estimate only 22% of Americans have documented their end-of-life wishes.

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The Transformational Role of Charge Nurses in the Post-Pandemic Era

American Nurse

Nursing units—the heart of patient care—are experiencing an existential crisis, and many hospitals grapple with pressing issues. Research indicates that patient fall rates are higher than acceptable, patient satisfaction scores are below targets, and staff turnover rates continue to rise. May 19, 2023. JAMA Health Forum.

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Improving Teamwork, Morale and Outcomes with Plan-of-Care Visits

Consult QD

Also known as collaborative medical rounds, plan-of-care visits are designed to ensure that a patient’s clinical nurse and primary physician or advanced care provider are actively engaged in medical rounds at the patient’s bedside. The clinical team and patient develop a treatment plan together, including a tentative discharge date. •

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Care Coordination: The Key to Improving Patient Outcomes

Relias

By coordinating care across providers and settings, care coordination can help reduce duplication, fragmentation, errors, and gaps in care, as well as improve patient satisfaction, engagement, and empowerment. Improved patient satisfaction : Improve patient satisfaction by enhancing patient engagement, empowerment, and education.

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The Call for Greater Autonomy in Nursing

Nurse.com

The nurses who received frequent patient experience reports and experienced quality improvement efforts as integrated into patient care did not report feeling burned out. When nurses are heard, they feel valued, more engaged, and more empowered to make improvements in patient care,” she added.