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How Customer-Centric is Your Practice, Business, or Organization?

Nurse Practitioners in Business

Turns out, the owner who does the scheduling insists on using email to communicate with customers, even though he’s been told and asked to use the phone to keep customers informed. Train them to improve communication skills, empathy, and patient engagement.

Business 195
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8 Tips for Nurse Leaders to Reduce Conflict

Post University

It can also create problems with patient outcomes, because the best course of action may not be taken when opposing views mean a patient does not get the right care in a timely manner. And if patients are aware of the conflict, it can reduce patient satisfaction with the healthcare organization.