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Handling Patient Complaints in Home Healthcare

Celayix

Patient complaints are a common issue in the home healthcare industry. As healthcare providers, it’s important to take these complaints seriously and handle them effectively to maintain a positive relationship with patients and their families. One of the most common issues is late or missed home visits.

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Honey, Sweetie, Dearie: The Perils of Elderspeak

Health Leaders | Nursing

It's communication to older adults that sounds like baby talk," said Clarissa Shaw, a dementia care researcher at the University of Iowa College of Nursing and a co-author of a recent article that helps researchers document its use. They are examining its effects in about 200 nursing homes nationwide. It's a term of affection."

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Home Health Referrals: Grow Your Network

Relias

Keep in mind that your referral sources for home health are actively looking at your quality ratings. For Medicare claims, you already track care quality and report it to the Centers for Medicare and Medicaid Services (CMS). Another goal is setting your patients up for success after home health services end.

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Medicare Care Compare: Publicly reported performance measures

American Nurse

Takeaways: To help patients and their families make informed decisions about choosing health care, the Centers for Medicare and Medicaid Services (CMS) publicly reports quality performance measures. Medicare, the largest payer of medical expenses in the United States, provides primary health insurance for more than 60 million beneficiaries.

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Home health nursing

American Nurse

Patient-centered care focused on self-sufficiency The Centers for Medicare and Medicaid Services (CMS) uses the term “home health” to describe a federal health insurance program that provides intermittent short-term care to help patients recover from illness and become as self-sufficient as possible at home.