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Telephone triage nursing: When patients call

American Nurse

These nurses can refer patients to the emergency department (ED) or urgent care, make an appointment with their primary care provider, offer advice to help the patient get through the night until the provider’s office opens, or offer suggestions and education for patients to treat themselves at home.

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Care Coordination: The Key to Improving Patient Outcomes

Relias

What is care coordination? Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. It can involve prenatal care, labor and delivery care, postpartum care, newborn care, family planning, and maternal and infant health services.