10 Must-haves in Your Patient-Experience Efforts
Sweeney Healthcare Enterprises
OCTOBER 14, 2014
Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. We try lots of things. Some succeed; some don’t. But the truth is that campaigns, initiatives, and programs are not successful or sustainable on their own: it is organizations that make them work.
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