Helping Nurses Learn to De-Escalate Patient and Family Anger
Emerging RN Leader
AUGUST 10, 2025
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nurse managers today spend a lot of their time in service recovery. Sometimes, patients are very unrealistic in their expectations about their care, which drives them to become very emotional when they feel their needs are not being met. But increasingly, nurse managers tell me that their […] The post Helping Nurses Learn to De-Escalate Patient and Family Anger appeared first on Emerging Nurse Leader.
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